Puppy Love’s Q & A
Q: Is the meet & greet free?
A: YES!
All meet & greets are complimentary. However, we do understand some dogs are more anxious than others. In these special cases we do offer drop in visits to become more acquainted with one another for an additional price of $30 per 30 minute visit.
Q: When are dog walks available?
A: Our standard walking hours are from 10am-6pm.
However, we do accommodate walks earlier or later for an additional $10 fee.
Q: What kind of animals do you care for?
A: Despite the name of our company, we care for all animals!
Dogs, cats, rabbits, farm animals…you name it!
Q: Upon arrival, if my pet had an accident will you clean it?
A: Of course!
However, if it is a huge accident that takes us over our allotted scheduled time frame of our appointment there will be a $10 clean up fee.
Q: How do overnights work & what is included?
A: A standard basis overnight is from 7pm-8am (hours are flexible)
Upon arrival we will implement their regular nighttime, and morning routine before the departure. During the day, we will leave to take care of other clients, but we guarantee your pet will not be left alone longer than 6-8 hours. If you would like us to provide your pet with a mid-day visit, it will be an additional $30 fee. If this does not fit your needs due to traveling please fill out our inquiry form for a personalized quote.
Q: If i’m unsure of what service fits my needs best, can I contact you for further information/recommendations?
A: Of course! We are always willing to accommodate your pet’s needs the best to our ability & would love to answer any questions you may have.
Feel free to text (908) 670-8486, fill out our inquiry form, or email us at lovethatpuppylove@gmail.com
Q: Do you take on last minute requests?
A: Although we can not guarantee we will have availability we do welcome last minute requests for dog walks only.
Q:How far in advance do you recommend booking for overnight care?
A:Due to the exclusive nature of overnight care needs, we do recommend you book at least 2 months in advance.
Q: Do you require a deposit for overnight care visits? Due to popular demand of overnight bookings, we must decline all other request for overnights that may coincide with other pets’ needs.
Therefore, we do require a security depost of 10% as a downpayment before booking to secure your spot, which will be applied to your final payment. Your deposit is refundable as long as cancellations are made ten days before your scheduled starting date!
Q: What is your cancellation policy?
A: In order to make sure we can best accommodate and take care of all of our clients, we please ask that all dog walking, pet sitting, or drop in visit cancellations are made in a timely manner prior to your scheduled service.
Visits scheduled on a weekday must be made before 8 am. Please do so to avoid being charged the total price of the visit. All weekend dog walks, pet sitting, or drop-in visit cancellations must be made 24 hours in advance to avoid being charged the total visit cost as well. As for overnight care, we ask you to cancel your reservation at least ten days before your first scheduled service date. If your cancellation is made ten days prior, you will receive back your 10% security deposit required to book. In addition, if you do not cancel 72 hours before your scheduled service date, you will lose your deposit as well as resulting in paying the total price of your reservation.
